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  • Inditex expands its return fee to home market

    1 month ago - By Fashion United

    Image: Zara bag / Paul Colangelo via WWF-US.
    Zara parent Inditex since May has been charging online shoppers in select regions for returning unwanted items. On Thursday the group said it would expand the charge to its home base of Spain, one of its core markets.
    A fee of 1,95 euros will be deducted from a processed refund, unless goods are dropped off at a physical store.
    The cost of returns is invariably high for retailers, with some estimating processing one return costs between 10 and 20 dollars, not including the freight. Other estimates say it is up to 66 percent of the product price...
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