• How employee experience impacts customer experience?

    1 month ago - By Fashion United

    Imagen de Korie Cull vía Unsplash
    It starts with a need for something new for your wardrobe. A customer might have an event coming up, just got a new job, or is just in the mood for some new clothes. Maybe they don't have the time or patience for online shopping, but that's where good old brick-and-mortar stores come in.
    Upon arrival at a store, a customer is typically greeted by a sales associate. One would expect the highest level of customer service from a hello to a mention of promotions. In luxury retail, it's common to offer champagne and sparkling water to current or potential...
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